Update COVID-19

Contact

McGovern Ford

1212 Westford St
Directions Lowell, MA 01851

  • Sales: (978) 452-3900
  • Service: (978) 961-0422
  • Parts: (978) 961-0425

Dear Valued Customer,
 
In accordance with state guidelines, we have temporarily closed our sales operations. You may continue to view our new and preowned vehicles online and place pre-orders for delivery or pick-up upon the reopening of our stores. Our service and parts departments remain open Mon-Fri 7AM-3PM to handle all your automotive service needs. 

We very much appreciate the opportunity to be your Dealership of choice.  At McGovern Auto Group we place our customers' and employees' health and safety above all else.  In response to growing concerns around the spread of the novel coronavirus (COVID-19), we have taken steps to help protect our team & our guests alike: 

Sanitization
Our staff will be using the Clorox Total 360 System multiple times during the day to fully disinfect our store.  This is being done on top of enhanced evening cleanings.  Our team has been instructed to routinely sanitize high touch surface areas throughout the day.   

Greetings
While it is typically our policy to greet every customer with a warm handshake & a smile, we have advised our team to suspend any physical contact with guests including a handshake and to maintain the appropriate distance from all customers.

Employee Health
Our team members will not be allowed to return to work if they have had exposure to a COVID-19 patient until they have self-quarantined & been certified to work by a doctor.   If they have traveled to a high impact area or been on a cruise, they will be required to self-quarantine before returning to work.  If any of our employees display symptoms of a COVID-19 infection, we will be sending them home for a quarantine period.  We are suspending all staff meetings in excess of 6 people & encouraging our team to stay within their direct work areas.  
 
Guest Vehicles
Anyone that comes in contact with your vehicle will use rubber gloves and we use EPA certified products to thoroughly wipe down all touchpoints of your vehicle before it's returned.  

Service Drop Off
We are opening our night drop service 24/7 in order to allow any guest who chooses to do so to drop a vehicle at any time without ever having to be in direct contact with our team.  Simply park your vehicle, drop your keys in our night drop inside of a night drop envelope & we will follow up with you via phone or text.   

Loaner Vehicles
All vehicles will be properly cleaned & sanitized between uses.

Shop from Home
If you are in the market for a new or pre-owned vehicle but prefer to browse from the comfort of your home, office or on-the-go, check out our extensive on-line inventory accessible at www.McGovernAuto.com. Shopping online has never been easier, and our sales advisors are just a phone call or email away to further assist you with all your car buying needs.

Service Pickup and Delivery 
At the time of booking your service appointment, just let us know if you would prefer to have your vehicle picked up for service and dropped off to your house or office at no charge.

Hours Of Operation 
Please watch our website for updates on hours of operation that have been reduced during this time period.

In these times of great uncertainty, we are grateful that you have chosen to place your trust and business with McGovern Auto Group.  We are monitoring this situation & as it evolves, we will update you with any changes in this policy.   


Sincerely, 

Matt McGovern






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